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What happens if a promo code doesn't work?Updated a year ago

We understand how exciting it is to use a promo code and get great discounts on your favorite products. If you encounter any issues with a promo code not working, don't worry; we're here to assist you!

Here are a few things to check if your promo code isn't working as expected:

  • Product Eligibility: Please note that some discount codes may not apply to already discounted products. Make sure that the items in your cart are eligible for the specific promo code you're using.
  • Expiration Date: Double-check the expiration date of the promo code. If the code has expired, it won't be valid for use. Be sure to use the code before the specified expiration date.
  • One Code per Order: Keep in mind that our system allows only one discount code to be used per order. If you've already applied a discount code, you won't be able to use another one in the same transaction.
  • Sitewide Sales: During sitewide sales events, all products are already discounted, and promo codes may not be applicable. Be aware of any ongoing sales that might affect the usage of discount codes.
  • Technical Issues: Sometimes, there might be technical glitches on our website that could cause errors with promo codes. If you've ensured that your code meets all the requirements and it's still not working, please don't hesitate to reach out to our support team at [email protected]. We'll be more than happy to help you resolve the issue.

We want to make sure you have the best shopping experience with us, and that includes enjoying the benefits of our fantastic promo codes! If you have any further questions or need assistance, please feel free to let us know. Our friendly team is here to support you every step of the way.

Thank you for choosing us, and happy shopping! 😊

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