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What if I have lost my Gift Card or my Gift Card has been stolen?Updated a year ago

We're really sorry to hear that your Gift Card has been lost or stolen. We understand how disappointing and concerning this can be. But don't worry – we're here to assist you!

To help you with this situation, please follow these steps:

  • Send us an email at [email protected] with the details of your lost Gift Card. Make sure to include any information that can help us locate and verify your Gift Card, such as the date of purchase and the Gift Card code, if possible.
  • Alternatively, you can reach out to us via live chat or by using our contact form to report the issue. Our support team will be available to assist you promptly.

We kindly request you to provide proof of purchase of the Gift Card, as it will help us verify your ownership.

Rest assured that we will do our best to resolve this matter for you as quickly as possible. Our goal is to ensure that you have a pleasant shopping experience with us, and we'll work diligently to help you with your lost or stolen Gift Card.

If there's anything else we can do to assist you or if you have any further questions, please don't hesitate to let us know. We're here to help, and we want to make sure you have a positive experience with us.

Thank you for choosing us, and we hope to have the opportunity to provide you with a satisfactory resolution. We look forward to assisting you and welcoming you back to our online store! 😊

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