All articles

Why aren't my rewards points showing?Updated a year ago

We understand how exciting it is to earn rewards points with our NatruSmile Rewards program, and we want to ensure that you have the smoothest experience possible.

If you're wondering why your rewards points aren't showing up, don't worry; we're here to help! Here are a few friendly tips to get your points to appear in your account:

  1. First, make sure you've liked, shared, and followed us through the options on our Rewards Page. These actions are essential to ensure that your points automatically register in your account.
  2. Please keep in mind that it may take up to 24 hours for your point balance to adjust after you've completed the necessary actions. So, sit back, relax, and let the magic happen!
  3. If, after this time, your balance still doesn't look right, no worries at all! Our Customer Experience Team is here to assist you further. Simply reach out to them at [email protected], and they'll be more than happy to look into it and provide the help you need.

We want to make sure that you have the best rewards journey with us, and your satisfaction is our top priority. Our team is dedicated to ensuring that your rewards points are accurately reflected, and any issues are promptly resolved.

Thank you for being a part of our NatruSmile Rewards program! We appreciate your loyalty, and we can't wait to see you enjoy all the amazing rewards and benefits it offers. If there's anything else we can do to assist you, please let us know. Happy earning, and we look forward to serving you! 😊

Was this article helpful?