We understand that sometimes plans change, and you may need to update your shipping address. We're here to assist you with that!

Once an order is placed, we typically cannot edit the shipping address. However, if your order has not been shipped yet, there's a chance we might be able to help you. In such cases, we recommend reaching out to our shipping team as soon as possible through our Live chat or contact form.

Please keep in mind that updating the shipping address after an order is placed is not always possible, and we want to be transparent about this limitation. To ensure a smooth delivery experience, it's crucial to double-check your shipping address before completing your order.

NatruSmile cannot be held responsible for packages that are lost in transit, undeliverable, or delivered incorrectly due to incorrect shipping information provided during checkout. We recommend contacting the carrier directly if you'd like to request your package to be held for pickup or for any delivery arrangements.

If you have any further questions or need assistance with your shipping address, don't hesitate to reach out to our friendly team. We're here to support you and ensure your shopping experience is as smooth as possible.

Thank you for choosing us, and we look forward to serving you! If there's anything else we can do to help, please let us know. Happy shopping! 😊