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What are the shipping fees?

Shipping fees are calculated based on the destination country and whether you've chosen express shipping. Here's a breakdown of our shipping fees:. We want to be upfront about our shipping fees and ensure that you have a seamless and enjoyable shoppi

Which countries do you ship to?

NatruSmile is committed to bringing our teeth whitening and oral care products to customers all over the world. Currently, we offer shipping services to customers within the United States and the United Kingdom, and many other counties around the wor

Why is my order delayed?

We apologize for any inconvenience caused by the delay in your order. We completely understand how frustrating it can be to wait for your purchase to arrive. Order delays can occur due to a variety of reasons, but rest assured, we're doing everything

When will I receive my order?

Thank you for your order with us! We know you're excited to receive your items, and we're here to provide you with an estimated delivery timeframe. Orders placed on Monday to Friday before 1 PM will be processed and shipped on the same day. If you pl

How can I track my order?

We're thrilled that you've placed an order with us, and we want to help you stay updated on its journey to your doorstep. Once your order has been dispatched from our warehouse, we'll send you an email containing a tracking link. This link will provi

What happens when I'm not in when my order will be delivered?

If you're not available when your order is scheduled for delivery, don't worry; we've got you covered! Here's what happens in such situations:. If you know in advance that you won't be available for the delivery, some couriers may offer options to re

How can I edit my shipping address?

We understand that sometimes plans change, and you may need to update your shipping address. We're here to assist you with that!. Once an order is placed, we typically cannot edit the shipping address. However, if your order has not been shipped yet,

How long does shipping take?

Thank you for your question about our shipping times. We want to make sure you have a clear idea of when to expect your order. For orders placed before 1 pm Monday to Friday, we'll process and ship them on the same day. We're committed to getting you

Do you require a signature on delivery?

For orders using our standard shipping method, we do not require a signature on delivery. This allows for a convenient and seamless delivery experience, and you won't need to worry about being present to receive your package. However, if you've opted

Do you offer express shipping?

Yes, we do offer express shipping for specific destinations, such as the UK and USA. When you place your order and proceed to checkout, you'll see the available shipping options for your location. If express shipping is available for your order and d

My package is missing, what now?

Oh no, we're so sorry to hear that your package is missing! We're here to help you resolve this as quickly as possible. If your package hasn't arrived, we recommend taking the following steps:. Our goal is to ensure that you receive your order and ha