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My package is missing, what now?Updated a year ago

Oh no, we're so sorry to hear that your package is missing! We're here to help you resolve this as quickly as possible.

If your package hasn't arrived, we recommend taking the following steps:

  1. Contact the Courier: In the first instance, reach out to the courier responsible for delivering your package. Provide them with your tracking code, and they will do their best to locate your missing parcel. They may have more specific information about its whereabouts.
  2. Get in Touch with Us: If the courier is unable to locate your package or if you have any concerns, don't worry! We're here to support you. You can reach out to us via live chat, our contact form, or by emailing our friendly customer service team at [email protected]. We'll work diligently to investigate the situation and find a solution for you.

Our goal is to ensure that you receive your order and have a positive shopping experience with us. If there are any issues, please know that we're committed to resolving them promptly and to your satisfaction.

Thank you for choosing us, and we apologize for any inconvenience caused by the missing package. We'll do everything we can to assist you and make sure you get your items. If there's anything else we can do to help, please let us know. We're here for you! 😊

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