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What happens when I'm not in when my order will be delivered?Updated a year ago

If you're not available when your order is scheduled for delivery, don't worry; we've got you covered! Here's what happens in such situations:

  • Delivery Attempt: Depending on the courier or shipping service, they will usually make a delivery attempt to your specified address. If you're not there at the time of delivery, they may leave a delivery notice or attempt to contact you via phone or email.
  • Re-Delivery or Pickup: In many cases, the courier will make a second attempt to deliver your package on a different day. Some couriers might also provide options for you to reschedule the delivery at a more convenient time. Alternatively, they might leave instructions for you to pick up the package from a nearby delivery center or arrange for a new delivery time.
  • Safe Place or Neighbors: Depending on the delivery instructions or your previous preferences, the courier may leave the package in a safe place at your address or with a trusted neighbor. This is usually done with your explicit consent, and the courier will ensure the package is secure.
  • Hold at a Depot: In some cases, the courier might hold the package at their local depot for a specified period, giving you time to pick it up at your convenience.
  • Communication from Courier: If there are any delivery issues or if the courier couldn't reach you, they will typically get in touch via phone or email to discuss the next steps.

If you know in advance that you won't be available for the delivery, some couriers may offer options to reschedule the delivery to a more suitable time or date. You can also explore the possibility of having the package delivered to an alternative address, such as your workplace or a neighbor who will be available to receive it.

Ultimately, our goal is to ensure that you receive your order in a way that is convenient for you. If you have any specific delivery preferences or concerns, please feel free to reach out to our friendly help center team, and we'll be more than happy to assist you.

Thank you for choosing us, and we hope you enjoy your shopping experience with us! 😊

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