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Is it possible to exchange a product?Updated a year ago

Currently, our system doesn't support direct product exchanges, and we apologize for any inconvenience this may cause. However, we still want to ensure you get the item you desire!

If you'd like to exchange a product for another one, here's what we suggest: Please go ahead and initiate a return for the original item you want to exchange. Once the return is processed, you'll receive a refund for that item.

After the return is completed, you can place a new order for the product you'd like to receive instead. This way, you'll have your preferred item on its way to you as soon as possible.

We understand this may involve a few extra steps, but we're committed to making the process as smooth as we can for you. If you have any questions or need assistance with the return or placing a new order, our friendly help center team is here to assist you every step of the way.

Thank you for your understanding, and we appreciate your continued support. We hope you find the perfect product for you, and we can't wait to have you as a satisfied customer!

If there's anything else we can do for you, please don't hesitate to let us know. Happy shopping! 😊

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