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Is it possible to exchange a product?

Currently, our system doesn't support direct product exchanges, and we apologize for any inconvenience this may cause. However, we still want to ensure you get the item you desire!. If you'd like to exchange a product for another one, here's what we

What is your returns policy?

At NatruSmile, we want you to love your purchase. If you're unsatisfied, you have 30 days from the purchase date to request a refund, excluding shipping charges. For items bought between Dec 1 and Dec 31, returns are accepted until Feb 15 of the foll

Who pays for shipping on returns?

When it comes to shipping on returns, the responsibility for return shipping fees typically falls on the customer, except in cases where the product arrives damaged. For our valued customers in the US, the return fee is $3.99, and for our wonderful c

When can I expect my refund?

Rest assured, we understand the importance of getting your refund as quickly as possible. When it comes to refunds, we will exclusively credit the amount back to your original form of payment. This means the money will be returned to the same account

What do I do if my order arrives damaged?

We're sorry to hear that your order arrived damaged. Our top priority is ensuring that you have a smooth and satisfactory shopping experience, and we want to address this issue for you promptly. If you received products with any damage or quality iss