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What do I do if my order arrives damaged?Updated a year ago

We're sorry to hear that your order arrived damaged. Our top priority is ensuring that you have a smooth and satisfactory shopping experience, and we want to address this issue for you promptly.

If you received products with any damage or quality issues, please don't worry. We're here to help! To get started on resolving this matter, we kindly ask that you reach out to us within 48 hours of receiving your order.

You can get in touch with us through two convenient options:

  1. Email: Simply send us an email at [email protected], and our dedicated support team will be ready to assist you.
  2. Contact Form: Alternatively, you can fill in our contact form on the website, providing the necessary details for a quick and efficient resolution.

For us to assist you as effectively as possible, please include the following information when you contact us:

  • Detailed Photos or Videos: We kindly request that you share detailed photos or videos of the damaged product(s). This will help us better understand the issue and ensure quality assurance.
  • Batch Code: Please locate the batch code, usually found on the bottom of the product, and share it with us. This information is essential for us to investigate the matter thoroughly.
  • Product and Packaging: We kindly ask you not to discard the products or packaging, as we may need them to process the necessary steps for a resolution.

Once we receive this information from you, we'll take immediate action to address the issue and provide you with a solution.

Your satisfaction is essential to us, and we apologize for any inconvenience caused. Rest assured, we're committed to resolving this matter promptly and ensuring you have a positive experience with us.

Thank you for choosing us, and we look forward to helping you with this situation. If you have any further questions or need any assistance, please don't hesitate to let us know. We're here to support you every step of the way!

Have a wonderful day and we hope to hear from you soon! 😊

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