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What should I do if some items are missing from my order?Updated a year ago

We're sorry to hear that some items are missing from your order. Don't worry; we're here to help you resolve this issue!

If you find that some products are missing from your order, please reach out to us right away. You can contact us via live chat, our contact form, or by emailing us at [email protected]. Our friendly team is eager to assist you and ensure that you receive all the items you ordered.

To help us investigate and address the situation promptly, we kindly ask that you provide detailed photos of how the order was received, along with the shipping box and label, and all the products you received. These photos and videos are valuable for us to share your feedback with our Fulfillment or Product Teams and carriers. This way, we can look into the matter further and take steps to prevent this from happening in the future.

Your satisfaction is our priority, and we want to ensure you have a positive shopping experience with us. Rest assured, we'll do everything we can to get your missing items to you as quickly as possible.

If you have any other questions or concerns, please don't hesitate to reach out to us. We're here to support you every step of the way.

Thank you for choosing us, and we look forward to resolving this issue for you. If there's anything else we can do to help, please let us know. Happy shopping! 😊

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